Corporate Custodian Membership
Membership terms
These terms sit alongside your written proposal. Where the proposal and these terms differ, the proposal wins.
1. Term and renewal
- Memberships run for twelve months from the start date confirmed in your proposal.
- Renewal is discussed sixty days before the term end. Auto renewal can be switched off at any time from the billing page in your portal.
- Prices are confirmed per term in writing and are not published on the website.
2. Seats and accounts
- Seats are named people on your organisation account and are subject to the seat limit in your tier.
- Owners and programme admins may invite, change roles for, and remove colleagues at any time.
- Every organisation must keep at least one owner.
3. Pooled credits and benefits
- Credits belong to the organisation, not to an individual.
- Credits are held when a reservation is requested and confirmed when the events team approves it. A declined or cancelled reservation returns the held credits.
- Credits and included benefits expire at the end of the term. They do not roll over, cannot be exchanged for cash and cannot be transferred to another organisation.
- Discounts and included benefits are not stackable on the same booking.
4. Events and capacity
- Public event capacity is managed by the events programme, so a reservation request is a request, not a confirmed booking.
- Curated evenings, patron previews and VIP invitations may require approval and can be limited by venue capacity.
- Where a third party runs the venue, their house rules apply on the night.
5. Private experiences
- Included and discounted experiences follow the published scope. Venue hire, travel, accommodation, materials beyond the standard kit and out-of-hours delivery may be chargeable.
- Experience requests are quoted before anything is committed.
- Cancellation within fourteen days of a confirmed private experience may incur custodian and venue costs already paid.
6. Impact, naming and recognition
- Impact allocations fund named custodian programmes and are reported once delivered.
- Any public use of custodian names, stories, likeness or imagery requires the relevant community's approval.
- Co-branding and public recognition are optional. Members may keep their participation private.
7. Payment
- Connect and Engage members may pay by card from the billing page once a proposal is accepted.
- Impact and Custodian memberships are invoiced, with payment terms set out on the invoice.
- Membership benefits are released when the term is activated by the partnerships team.
8. Cancellation
- A membership may be cancelled at any time for future terms.
- Fees for the current term are not refundable once benefits have been released, except where required by law.
- On cancellation, remaining credits lapse at the end of the paid term.
9. Acceptable use
- Membership is for the named organisation and its people. Seats may not be resold.
- Content shared in briefings, archives and documentation is provided for internal cultural learning, not for resale or commercial reuse without written permission.
- We may suspend an account for conduct that puts custodians, staff or other guests at risk.